Sangoma’s Switchvox-as-a-Service Flexibility Instantly Unlocks the Power of the Cloud for Growth-Hungry European Enterprises

Sangoma Technologies (TSX: STC; Nasdaq: SANG), a trusted leader in delivering value-based communications, is helping growth-hungry European enterprises unlock the power of the cloud – by offering its game-changing ‘Switchvox’ unified communications platform via users’ own SIP trunking.

The unique and innovative offer means enterprises that move their on-premise communications technology to the cloud are not faced with penalties for prematurely terminating existing SIP contracts.

It also means they are able to instantly experience the benefits of scalable, enterprise-grade hosted unified communications that have the capability to positively transform every aspect of their business.

Now offered throughout Europe as a service as well as a stand-alone solution, Switchvox differs from alternative vendors’ UC platforms by deploying the same software; whether in the cloud or on-premise.

The hosted platform replicates Head Office communication functionality on any connected device, anytime and anywhere via a single application which provides rich and powerful UC features such as voice, video, Interactive Voice Response (IVR) and full call management.

Existing numbers are easily retained and users get a personalised switchboard, visual voicemail, mobile and desktop softphones for calls and chat, call queueing, contact centre functionality, detailed call reporting, conference calling and auto-attendant capabilities all included at no extra cost.

Switchvox is fully-integrated with Microsoft, Salesforce, Zendesk, Chrome, Firefox and MS Teams, as well as Sangoma’s own range of IP-owned hardware.

Commenting on the bold and disruptive ‘bring your own SIP Trunks’ offer, Simon Horton, VP of Sangoma Europe said: “Many organisations want the benefits of moving onto a cloud-based communications platform but are contracted to SIP trunking providers for their connectivity and call minutes.

“Sangoma has always offered choice and now customers have the option of bringing their own SIP trunking as well as choosing either a fully-managed cloud offering; on-premise, virtual or hybrid.

“We want organisations to enjoy the transformational brilliance of Switchvox from whatever point in time works for them so, we say: ‘We’re here waiting for you right now.’”

The offer is available only via Value Added Resellers and Managed Service Providers that belong to  Sangoma’s rapidly-expanding European partner programme.

Its incentives, benefits, training, certification, and marketing promotions are designed to help authorised partners simultaneously grow their and their customers’ businesses by leveraging the ‘single vendor’ power of Sangoma’s best-in-class and interoperable solutions and services.

Whether it be a UC cloud solution or an on-premise solution, Sangoma’s single, uniform software base ensures the user interface and required behaviours remain the same.

Simon Horton added: “It is about making us as easy to work with as possible – from both reseller AND end user enterprise perspectives.

“We believe that makes our flexible SIP offering a very compelling one.”